Use of cash Interbank cooperations Batopin Accessibility Availability Digital inclusion

Belgium has reached a tipping point towards digitalisation. In payment habits, this evolution results in a decline in the use of cash and an increase in the use of electronic payment means. To guarantee the access to cash, the Belgian banking sector concluded an agreement with the federal government on 31 March 2023. However, the main challenge is (and should be) to close the digital gap. Too many citizens are ‘digitally vulnerable’ and risk to be excluded from the (digital) society. Therefore, the banking sector is striving for more digital inclusion and is taking various initiatives to bridge the digital divide.



Raf Rollier

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